Contact us
Email contact@qolapps.org with your store domain, the page you were using, and a short description of the issue.
Never include API keys, passwords, Shopify secrets, or database connection strings in a support request.
Common fixes
- If a generation is still running, wait for the status to update before starting another scan.
- If the app was recently updated, refresh the Shopify admin page and reopen Legible.
- If a store connection fails, confirm the app is opened from Shopify Admin rather than an old preview URL.
- If billing looks incorrect, include the plan name and the approximate time of the attempted change.
Privacy requests
For data access, deletion, or privacy questions, review our privacy policy and contact support.